Privacy Policy

Introduction

sorlaventi.top S.A. ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website sorlaventi.top or use our learning engagement analytics services.

We are the data controller for the personal data we process about you. Our registered office is located at Rua do Comércio 107, 1003-121 Lisbon, Portugal. Company registration number: 859371642.

Data We Collect

We collect and process various types of personal data to provide our services effectively. The data we collect includes information you provide directly to us and information we gather automatically when you use our website and services.

Information You Provide to Us

• Contact details (name, email address, phone number, organisation)
• Account information when you register for our services
• Communication preferences and marketing consents
• Messages and inquiries sent through our contact forms
• Educational data and analytics information when using our platform

Information We Collect Automatically

• Website usage data and analytics information
• Device and browser information
• IP address and location data
• Cookies and similar tracking technologies

How We Use Your Information

We use your personal data for specific, legitimate purposes related to providing our learning analytics services and maintaining our relationship with you. How we use your information depends on the legal basis for processing and your relationship with our organisation.

Service Provision

• Delivering our learning engagement analytics dashboards and services
• Managing your account and providing customer support
• Processing transactions and managing billing
• Customising and improving our services based on your needs

Communication and Marketing

• Responding to your inquiries and providing requested information
• Sending service updates and important notifications
• Marketing communications (with your consent)
• Conducting surveys and gathering feedback

Legal and Compliance

• Complying with legal obligations and regulatory requirements
• Protecting our rights and preventing fraud
• Ensuring data security and system integrity

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please see our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: When you provide explicit consent for specific processing activities
• Contract: When processing is necessary to perform our services agreement
• Legitimate Interest: For improving our services and business operations
• Legal Obligation: When required by law or regulation

Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

• With service providers who assist in delivering our services
• When required by law or legal process
• To protect our rights, safety, or property
• With your explicit consent for specific purposes

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal obligations. Data retention periods vary depending on the type of information and the purpose for which it was collected.

Retention Periods

• Contact form inquiries: 3 years from last contact
• Customer account data: Duration of service plus 7 years for legal compliance
• Marketing communications: Until you withdraw consent
• Website analytics data: 26 months (Google Analytics default)

Your Rights

Under GDPR, you have several rights regarding your personal data. You can exercise these rights by contacting us using the information provided below.

Your Rights Include

• Access: Request a copy of the personal data we hold about you
• Rectification: Ask us to correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data in certain circumstances
• Restriction: Ask us to limit how we process your data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for consent-based processing

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, regular security assessments, and staff training on data protection.

International Data Transfers

We primarily process data within the European Union. If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Children's Privacy

Our services are not directed at children under 16 years of age. We do not knowingly collect personal data from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website and updating the "last updated" date.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us:

You also have the right to lodge a complaint with the Portuguese Data Protection Authority (Comissão Nacional de Proteção de Dados) if you believe we have not handled your personal data appropriately.